Automate 60% of customer queries with AI-powered chatbot. Ground responses in your knowledge base. Escalate seamlessly to human agents when needed.
Everything you need to deliver exceptional customer support at scale
Complete tenant separation. Your knowledge base stays private. Each business gets its own isolated AI agent with enterprise-grade security.
AI responses grounded in your documentation. Upload FAQs, policies, and guides. Retrieval-Augmented Generation (RAG) ensures accurate answers.
Automatic escalation when AI confidence is low. Real-time chat with human agents via WebSocket. Context preserved across handoffs.
Manage all products from one dashboard. Team collaboration with role-based access. Real-time analytics and performance metrics.
Upload PDFs, docs, and text. Automatic chunking and embedding. Vector search for relevant context. Track knowledge usage analytics.
Lightweight JavaScript widget. Customizable colors and branding. Works on any website. Mobile-responsive design.
Conversation trends and escalation rates. Agent performance metrics. Knowledge effectiveness tracking. Ticket resolution times.
5-minute setup. Copy-paste widget code. No backend changes required. Start automating support immediately.
Build multi-step journeys with branching logic, AI actions, and external integrations to resolve more conversations automatically.
Current plan limits: Trial (0 flows), Lite (2 flows), Professional (10 flows, up to 3 webhooks per flow), Growth (25 flows, up to 10 webhooks per flow), Enterprise (custom limits).
Start from ready-made templates or build from scratch using a drag-and-drop builder. Design real support journeys without writing backend code.
Use Message, Question, Text Input, Condition, RAG Query, AI Action, Webhook, Escalate, and End nodes to route conversations with precision.
Track execution history, completion and failure rates, and performance trends to optimize flows over time and spot bottlenecks early.
Intelligent automation powered by Retrieval-Augmented Generation
Customer submits a query through the widget on your website. The question is securely transmitted to Luran's backend for processing.
The query is converted into vector embeddings and matched against your knowledge base using semantic search to retrieve the most relevant context.
Using the retrieved context, AI generates an accurate, grounded response. A confidence score is calculated to ensure quality before delivery.
If confidence falls below threshold, a support ticket is automatically created and your team is notified to take over with full conversation context.
Grounding AI responses in your actual knowledge base
Your documentation, FAQs, policies, and guides stored as vector embeddings
Find most relevant chunks based on semantic similarity to customer question
Generate accurate, context-aware response using retrieved knowledge
From signup to deployed widget in less than 10 minutes
Sign up with your company email. Verify your email address. Login to your dashboard.
Create Account →Upload your product documentation, FAQs, and support guides. AI processes and indexes your content.
PDF, DOCX, TXT, MD, HTML
Set your brand voice (professional, friendly, casual). Configure confidence threshold and escalation triggers.
Choose colors matching your brand. Set widget position (bottom-right, bottom-left, etc). Write greeting message.
Copy the installation code. Paste before closing </body> tag. Widget appears on your website instantly.
<script>
window.luranSettings = {
tenantId: 'your-tenant-id',
apiKey: 'pk_live_...'
};
</script>
<script src="https://cdn.luranai.com/widget/v1/widget.js"></script>View real-time analytics. Monitor escalation rates. Invite team members. Improve AI responses over time.
Choose the perfect plan for your business needs
Enterprise plans with unlimited scale, custom integrations, and dedicated support
Contact SalesLuran is an intelligent customer support platform that combines AI-powered chatbots with human agent escalation. It uses Retrieval-Augmented Generation (RAG) to provide accurate, context-aware responses grounded in your knowledge base. When the AI can't answer confidently, it automatically escalates to your support team with full conversation context preserved.
Luran uses Retrieval-Augmented Generation (RAG) to ensure accuracy. Before generating a response, the AI searches your knowledge base for relevant information. Every response is grounded in your actual documentation, FAQs, and policies. This approach reduces hallucinations to less than 5%. You can also configure confidence thresholds - if the AI isn't certain, it automatically escalates to a human agent.
Absolutely. Luran provides 100% tenant isolation - your knowledge base, conversations, and customer data are completely separate from other companies. We use enterprise-grade encryption for data at rest and in transit. Our multi-tenant architecture ensures strict data separation, and we follow industry security best practices.
Setup takes less than 10 minutes from start to finish. Here's the process: (1) Create your account and verify email (2 min), (2) Upload your knowledge base documents (3 min for processing), (3) Customize widget appearance and brand colors (2 min), (4) Copy and paste the widget code on your website (1 min). No backend integration or technical setup required - just paste a simple JavaScript snippet.
When the AI's confidence score falls below your configured threshold (default 55%), or when specific escalation keywords are detected, Luran automatically creates a support ticket and notifies your team via email. An agent can then take over the conversation in real-time through our live chat interface. All conversation context and history are preserved during the handoff, so your agent has full context without asking the customer to repeat themselves.
Yes! The widget is fully customizable to match your brand. You can configure: primary and accent colors, company logo, widget position (bottom-right, bottom-left, top-right, top-left), greeting message, and brand voice (professional, friendly, casual). All customizations are done through an intuitive dashboard with live preview - no coding required. The widget automatically adapts to mobile and desktop screens.
Luran supports PDF, DOCX (Microsoft Word), TXT (plain text), and MD (Markdown) files. Simply upload your existing documentation, FAQs, product guides, policies, or support articles. The system automatically extracts text, chunks it into manageable pieces, generates embeddings, and indexes everything for fast semantic search. You can upload multiple documents and organize them by type (FAQ, Help Doc, Policy, etc.).
Flows are configurable automation journeys for structured support use cases like lead qualification, routing, onboarding checks, and policy-driven support. Use them when you need predictable multi-step logic, branching decisions, and controlled handoff behavior beyond standard single-turn AI responses.
Yes. Flows support webhook nodes for calling external APIs, passing structured data, and routing based on responses. You can combine webhook calls with condition and AI nodes to build automations such as order checks, eligibility lookups, and ticket enrichment before escalation.
Current limits are: Trial (0 flows, no webhooks), Lite (2 flows, no webhooks), Professional (10 flows, up to 3 webhooks per flow), Growth (25 flows, up to 10 webhooks per flow), and Enterprise (custom limits). This maps directly to your subscription capabilities in the product.
Yes. Luran includes a Trial tier at ₦0 with 200 conversations/month and starter limits for knowledge and team size. Paid plans are Lite (₦9,000/month), Professional (₦40,000/month), and Growth (₦80,000/month). Enterprise is contact sales. You can start on trial and upgrade when needed.
When your company registers on Luran, you automatically get a dedicated, isolated tenant with its own AI agent. Each company on the platform has complete data isolation - your knowledge base, conversations, and customer data are strictly separated from other businesses using Luran. This multi-tenant architecture ensures 100% privacy and security, so your data never mixes with other companies' data.
Inviting team members is simple. From your dashboard, go to Team Management and click "Invite Team Member". Enter their email address and assign a role (Admin or Agent). They'll receive an email invitation with login credentials. Admins have full access to configure settings and manage the team, while Agents can handle customer conversations and tickets. You can manage permissions and roles at any time from the dashboard.
Join hundreds of companies using Luran to deliver faster, smarter customer support